When you change your internet provider or get a new router, your SolarEdge app will stop working. This is because your inverter is no longer connected to the internet. If you notice the app is not communicating, check the top of the app where it shows the last time your system communicated. If there’s a communication gap, it’s time to reconnect.
Step 1: How is Your Inverter Connected?
Your inverter can be connected to the internet in one of two ways:
· Wireless Connection (via Wi-Fi)
· Hardwired Connection (using Ethernet and TP Link extenders)
Let’s break down how to reconnect your inverter in both scenarios.
Reconnecting Via Wireless Antenna
Wireless inverters connect to your Wi-Fi just like any other device. If you've changed your router or network settings, you'll need to update the connection.
Follow these steps:
1. Open your app and navigate to Inverter Communication in the menu.
2. If your Wi-Fi status shows as ‘disconnected,’ you will need to reconnect.
3. Select Configure, choose your preferred wireless network, and enter your Wi-Fi password. Click Join to connect.
4. To confirm that the connection is successful, return to Inverter Communication and check if the status reads as S_OK.
Troubleshooting tips:
· If your inverter still doesn’t connect, check the internet signal by testing another device like your mobile phone near the inverter. Ensure that your phone shows at least 2 bars of signal strength from your Wi-Fi router, not on 4G.
· If you don't have a strong signal at the inverter, you may need to move your router closer or install a Wi-Fi extender.
Reconnecting Via Hardwired Connections
If your inverter is hardwired through TP Link network extenders, follow these steps to reconnect:
1. Check the TP Links: There should be two TP Link devices—one connected to your inverter and another plugged into the back of your router. Ensure both are plugged in, switched on, and connected to your router and inverter using Ethernet cables.
2. Check the Lights on the TP Links: The top light and bottom light indicate that the two TP Link devices can see each other, which is a good sign. The middle light represents internet connectivity. If this light is on, the system is working. If not, check that the TP Link is securely connected to the router.
3. Avoid Extension Leads: Make sure that the TP Link near your router is not plugged into an extension lead, as this can block communication. Plug it directly into a wall socket for optimal performance.
4. Power Cycle the System: If your inverter still isn’t online, try switching everything off—your router, the inverter, and both TP Links. Wait 30 seconds and switch everything back on again. The devices will search for each other and reconnect automatically. Allow up to 24 hours for the system to fully synchronise and reconnect.
Common FAQs for Solar Panel Systems
1. Will changing my internet provider or router affect my inverter?
Yes, if you’ve changed routers or internet settings, you may need to reconnect your inverter to the new network. Follow the steps above to restore the connection.
2. How do I know if my inverter is offline?
The app will typically show the last communication time with your system. If this is outdated, your inverter is likely offline.
3. Do I need to move my router closer to the inverter?
If you have a weak Wi-Fi signal at the inverter, relocating the router or using a Wi-Fi extender will help.
If you’re still facing connectivity issues after trying these steps, it may be helpful to refer to our wireless connectivity video tutorial below.